If your withdrawal is marked as completed but you have not yet received the funds, please allow some additional time for your bank, card issuer, or payment provider to process the transaction.
The time it takes for the funds to appear may vary depending on the withdrawal method.
If the expected timeframe has passed, please contact our Support team and ask for a proof of refund or SWIFT copy of the payment. You can then share this document with your bank to help them track the payment.